Nepal – Explore Kathmandu 04 Days

• To book online, you need to choose the departure date & Book online without making payment online.
• As soon as you make an online booking, you will receive a booking confirmation in your email.
• We will start the process at our end while you sit back at home and dream about your holiday.
• You will receive a call from our support staff about your booking status.
• Once your booking is confirm then we will advice you to make 50% payment per person.
• The balance payment would be collected as per the case mentioned below:

Payment Policy – 

• 60 – 45 Days   –  40%  Payment require at the time of booking
• 45 –  30 Days   –  60%  Payment require at the time of booking
• 30 –  10 Days   –  75%  Payment require at the time of booking
• 10 – 01 Days  –  100%  Payment require at the time of booking

Cancellation Policy –

• Airline Cancellation policy will be applicable as per Airline Policy + MWH Service Charges.
• Hotel Cancellation policy will be applicable as per Hotel Policy + MWH Service Charges.
• Kindly confirm the cancellation policy with us at the time of booking.

Refund Policy –

• If, you have cancel your booking under refundable policy of Hotel & Airline then it comes in refund policy.
• In case of Non- refundable booking then there will be no refund once confirm the booking.
• Refund amount will be processed only when MWH will receive the refund amount from Airline & Hotel.
• Kindly share your complete bank details like : Account holder, Account no, Bank Name, IFSC Code, Branch Area.

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• Online Payment Link  –  http://mywishholidays.in/make-payment
• Helpline No  –  9988406278
• Accounts Email   –  accounts@mywishholidays.om

• Kindly reconfirm the departure terminal and the flight schedule from the airline before leaving for the airport.
• Please reach the airport 3 hours hours prior to the scheduled departure time.
• Web check-in is mandatory for all passengers. You will have to show your boarding pass / e-boarding pass along with your Identity card to the CISF staff at the Entry Gate.
• A self-declaration will be taken during the process of web check-in. Boarding pass will be issued only once the passenger gives this self-declaration.
• Passenger will be checked for temperature and asked to display the status of Aarogya Setu app by the staff at entry gate of the airport. In case of non-availability of Aarogya Setu, passenger will be directed to a counter provided by the airport where Aarogya Setu app can be downloaded. A green status on your ‘Aarogya Setu’ App is mandatory to enter the terminal.
• If you are not able to print the baggage tag, then you should mention the PNR number and your name as registered in your booking on a thick piece of paper and affix it / tag it with a strong string to your check-in baggage at a prominent place for identification.
• If you are denied travel due to high temperature then a change in date of travel might be offered. The change fee might not be applied and you may change your flight for a later date by paying the difference in fare. This process is entirely at the discretion of the respective airlines.
• As an extra precaution, Airline are temporarily suspending Food and Beverage services on board. F&B consumption on board is not permitted. We recommend that they may be consumed at home or at the airport premises.
• During boarding and travel all passengers shall use face cover/mask. They will also follow hand hygiene, respiratory hygiene and environmental hygiene.
• During the flight if you feel unwell, having breathing difficulty or any other health related problems than such situation should be brought to the immediate notice of Airline cabin crew on board. Airline cabin crew will assist in handling the situation.
• Vulnerable persons such as very elderly, expectant mothers, passengers with ailments are advised to avoid air travel.
• In airline no seat is provided to Infant.
• Complimentary Arrival / Departure transfers are provided as per schedule fixed by the hotel. However this may require you to wait at the airport for short duration (1 to 2 hour). Guests are requested to remain patient in their sitting area until all the booked passengers have boarded the vehicle.
• Unless otherwise specified, all Complimentary transfers are provided by Non air condition vehicle only. Private transfers in air condition vehicle can be arranged at an Extra cost (Please check the cost at the time of making reservation).
• To avail the arrival transfers please check the hotel representative holding the placard of your name / hotel name.
• Transfers and Sightseeing tours (if included) are on SIC (seat in coach) / shared basis.
• Private vehicle, it is at your disposal from 10 AM till 7 PM.
• In the past we have witnessed many unannounced transport strikes in Kerala, if such strike happens no sightseeing tour will be provided on that day.
• Please provide government issued id’s to process the reservation.
• The guest must carry confirmed hotel voucher at the time of Check in at hotel.
• At hotel entrance guest will be checked for temperature and asked to display the status of Aarogya setu app. Normal body temperature and a green status on your Aarogya setu app is mandatory to enter in the hotel.
• Guests showing any Covid symptoms will be denied entry inside the hotel. In such cases applied cancellation charges will be at the discretion of the booked hotel.
• All the guests are requested to follow hand hygiene, respiratory hygiene and environmental hygiene.
• In hotels for an extra Adult / Child either Rollaway bed or mattress shall be provided.
• The request for an adjacent or an adjoining room will be on subject to availability.
• Room allocation (Twin bed / Double bed) is at the discretion of the hotel.
• The Standard check in time of the hotel is 2 PM & check out time of the hotel is 11 AM (exact timings may be reconfirmed with the hotel directly).
• For early check in and late check out the payment is to be settled directly by the guest.
• Buffet services are unavailable in the hotel restaurants.
• Fixed / chef choice meals will be provided to the staying guests as per booked meal plans.
• Numbers of meals are always corresponding to the number of nights booked. Breakfast is not provided on the day of arrival.
• Hotel has the right to claim the damages incurred by any of the guest.
• The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
• Cost of additional services availed by the guest which are not part of our package inclusions are to be settled directly at the hotel.
• Mini bar facility (if available) in the hotels is on chargeable basis.
• It is mandatory to carry the age proof of children (02 to 11 yrs) and infant (below 02yrs) along with other travel documents. Child above 11 years shall be considered for an adult cost.
• This hotel is suggested on the basis of the feedback taken from our customers. Still we request you that before finalizing the tour with us kindly go through the website of the hotels and read the reviews.
• In Munnar & Thekkady Hotel rooms are Non air-conditioned.
• We shall not be bound to refund the amount held up with the service providers like Airlines, Hotels, etc. unless they refund us in our Bank account.
• We have made all possible efforts to make Hotel related information as authentic as possible. We hold no responsibility if any of the information is found to be incorrect / changed. We solicit discretion of the customer before finalizing the Hotel.